Frequently Asked Questions
1. How long does it take to make one necklace?
We do not have a ready made inventory of necklaces. The designer creates your necklace from scratch once you order it. Therefore, please allow about 1-2 weeks (depending on the backlog) for handcrafting of your special necklace.
2. How long does shipping take?
All the necklaces are created in the designer's Moscow studio and shipped via International EMS Post from Russia. The shipping takes about 1 to 3 weeks, depending on the destination. As an example, shipments to the US take at least 2 weeks and we had a few that took a bit longer. EMS provides a tracking number so we can see where your shipment is at any point in time.
3. How do I clean my necklace since the base is made of yarn?
If the necklace gets dirty you can gently hand-wash it in cool water with mild soap and lay it flat to dry.
4. Can the knit base deform with wearing?
In the course of normal wear without excessive physical force applied to the product, the materials that all necklaces are made of are durable enough to prevent deformation. During the four years that our necklaces have been made in Russia, there have been no quality-related complaints.
5. Can I return my necklace?
If you are not satisfied with your purchase, you can return your necklace within 30 days of receiving it to the following address:
Kozhenov Vladimir, Prospekt Andropova 26-94, Moscow, Russia 115478
You would be responsible for the return shipping costs. Once we receive the necklace we'll process the full refund. Please make sure to use appropriate packaging to avoid the product being damaged during the return shipment. Please fill out and submit THIS FORM.
If we have not answered your question here, please feel free to CONTACT us and we'll be happy to help.